Help Center

Setup takes about an hour spread across your first week.

Head to Members → Add member. At minimum you need their name, email or phone, and a plan. If they'll be paying by card, tick "Charge card now" and enter the card in the tokenized form — the number never touches PlungeOps's servers.

Active: paying on time.

Members enrol their face themselves from the mobile app: Profile → Face check-in → Set up. The app captures a face descriptor on-device; only the descriptor (not a photo) is uploaded.

Settings → Member Rewards → Turn on referrals. Members get a share link like yourgym.plungeops.dsio.io/join?ref=CODE. When someone signs up through the link and becomes a paying member, the referrer earns the reward you set (a free month, a store credit, XP).

Add a lead from /leads → New lead. Give them a name, email or phone, and pick the stage (New, Contacted, Trialing, Ready to join, Won, Lost).

Settings → Lead Assignment lets you round-robin new leads across your sales team. Pick "Round robin" and choose which staff are in the rotation. Turn on "Only assign during their working hours" to skip staff who are off shift.

From /classes, click the day and time on the calendar. Pick the class type, capacity and instructor. Tick "Repeat weekly" to make it a recurring block.

On the Classes page, click Import → Upload schedule. Drop a photo, screenshot or PDF (up to 10 MB) of your paper or Google Sheets schedule. The AI extracts every time-block and you review the table before it becomes real sessions.

Every bookable thing (Cold Plunge #1, Sauna A, Cryo Chamber) is a Resource. Set capacity per vessel — a sauna that fits 6 stays open for six concurrent bookings; a solo cryo chamber sits at 1.

Open /pos, tap products or type a custom amount. Add a discount if you offer one. Pick a payment method — cash (opens the cash drawer if you have one wired up), card (tokenized reader), or invoice (bills to the member's account).

Head to /inventory. Add products with name, price, SKU and stock count. Attach a photo for the POS grid.

Settings → Membership Plans → New plan. Pick a name, price, billing interval (weekly, monthly, quarterly, annually), and any trial period.

PlungeOps charges each member's saved card on their plan's schedule. Failed charges enter dunning at /payments — three retries then a status of Overdue.

Settings → Authorize.net. Paste your API Login ID, Transaction Key and Signature Key (see your Authorize.net Merchant Interface → Account → API Credentials).

Settings → Point of Sale. Set Card Processor to Stripe. Paste your secret and publishable keys from your Stripe dashboard.

Get any Android or iPad tablet and open PlungeOps Kiosk from the app store. Or use a browser: put the tablet in kiosk mode and open /kiosk on your gym's subdomain.

Settings → My Kiosk PIN. Pick a 6-digit code no one else at your gym is using. Staff enter this PIN on the kiosk to control lights/fans or reach the staff panel, and on a front desk computer to sign themselves in after it locks.

Send members and staff to the App Store or Google Play. One app covers both: it detects whether you're staff or a member on first login and shows the right home screen.

Print an NFC sticker with the URL nfc.plungeops.dsio.io/tap/<gymSlug>. Members with the PlungeOps app installed tap their phone and the app opens straight to the check-in screen and posts the check-in.

Any Chromecast, Fire TV, Apple TV, or a browser on the TV works. Install the PlungeOps TV app and pair it at Settings → TV Apps.

Run the PlungeOps Bridge on a Raspberry Pi (or spare PC) on your gym's LAN. Pair it at Settings → Smart Switches → Add bridge. Then add your Kasa/TP-Link/Shelly plugs.

Settings → Documents & Waivers. Build a template with your gym's waiver text and drag Signature/Initials/Date fields onto the pages. Send it to a member from their profile → Documents → Send document.

Settings → Gym Info & Branding. Upload a logo, pick your accent colour and font. The colour reflects across every branded surface — kiosk, member portal, mobile app splash, digital signage.

Head to Team → Add staff. Pick their role (Owner, Manager, Instructor, Front Desk, Sales). Enter their name and email; they get a password-reset link that sets their password on first login.

/analytics has month-over-month MRR, active member count, class attendance, POS revenue, and lead-to-member conversion. Export any chart to CSV from its top-right menu.

Settings → Integrations → Mailchimp. Paste your API key and pick an audience. New members and leads are added automatically with their status tag (member, lead, trial, cancelled).

Settings → Email & SMS. Paste your Resend API key and set the From email and name. Receipts, class reminders, dunning notices and welcome emails all use this identity.

Settings → Email & SMS. Paste your Twilio Account SID, Auth Token and From Number. Members receive class reminders and dunning notices by SMS instead of (or in addition to) email based on their notification preferences.

Settings → Plan & Billing → Cancel my PlungeOps plan. Your account stays live until the end of the paid period. Data export is available from that page as a ZIP of CSVs.

Settings → AI Assistant lets you pick a provider (Anthropic, OpenAI, Google Gemini) and paste your own API key. Google Gemini has a free tier that covers most small gyms.